Opening a new location broke everything that was working.
The original location runs fine. The new location has constant problems. You split your time between both. Systems don't work at the new location. Quality is inconsistent. You're working twice as hard for half the results.
The operations weren't documentable or repeatable. Systems that worked by intuition don't transfer. Processes that worked for one team don't work for two. You need infrastructure that works without your direct presence.
When opening a second location. When expanding to a new market. When adding a new service line. When trying to grow beyond the original business model.
Just send the mess.
Send the MessResponse timing depends on urgency level selected during intake.