Case Resolution File

Launch Stalled Before Opening — Toronto, ON

Signal Observed

  • Opening date kept sliding week after week
  • POS system not configured or tested
  • Staff untrained with no operational procedures

First Move

  • • Defined minimum viable launch requirements
  • • Configured and tested POS system
  • • Built core operational procedures for day one

Outcome

Restaurant opened within 10 days of intervention.

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