Case Resolution File

Second Location Broke Everything — Atlanta, GA

Signal Observed

  • Opening second location crashed original site systems
  • Order processing degraded at both locations
  • Customer service collapsed under increased load

First Move

  • • Assessed operational capacity at both locations
  • • Implemented load balancing between sites
  • • Rebuilt order management infrastructure

Outcome

Both locations operational within 10 days. Systems stabilized for continued growth.

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